CANCELLATION POLICY: GROUP RESERVATIONS ARE NON-REFUNDABLE

Trip Insurance is highly recommended. We do not provide any refunds for cancellations, under any circumstances except what has been outlined in our cancellation policy listed above, including but not limited to natural disasters, acts of god, storms, hurricanes, government travel warnings, airline/travel delays/interruptions, disease outbreaks including epidemic/pandemic, sickness, hospitalization, and death. For these reasons, the Customer is strongly encouraged to purchase trip cancellation insurance for the reservation. If you choose not to purchase insurance, then you fully accept responsibility for any monetary damages that you may suffer due to cancellation or interruption/delay of your reservation. Host and partners of the hostel are not insurance carriers. The Customer is responsible for their own due diligence on researching options of trip cancellation insurance.

Given the wide-spread awareness of Covid-19, we believe people understand the risks in traveling during a pandemic. Anything can happen, government lockdowns, flight delays, as well as sickness. Our cancellation policy is firm. Flexible Standard reservations qualify for refunded deposits, IF the reservation is canceled 5 days before the scheduled arrival. Non-refundable reservations are never eligible for refunds, regardless of the circumstances. These cancellation policies apply to your reservation, even if you cancel due to covid related issues.

Mask Policy: Hawaii's indoor masks mandate ended March 25, 2022. At this time, masks are no longer required to be worn in indoor common areas. Rules are subject to change based on Hawai’i County guidelines.

Yep! WiFi is available throughout our property, free of charge.

We have 24-hour reception! So no matter what time you arrive, someone will be available to assist you.

Our check in is at 2 p.m., but you are more than welcome to store your luggage with us while you explore, enjoy breakfast, use the shower, or hang out in our common area.

Our check out is at 11 AM. We do not offer late check outs, but you may use the common area facilities after check-out.

This property is for travelers to the Big Island of Hawaii only. We require all guests to present a valid photo ID issued from a government authority and proof of onward travel (an itinerary that shows you have a flight departing The Big Island). Guest's identification must match the name(s) on the reservation.

Groups that book out entire dorm rooms will be placed together, however any groups that do not reserve the entire room may share that space with other travelers. Our ability to do place guests together is limited by availability. For this reason it’s best to book as far in advance as possible.

Our housekeeping staff cleans all rooms and common areas daily. There are fresh linens provided. Outside linen is not permitted. We do have extra blankets, bath, and beach towels available free of charge.

Upon your arrival please ring the doorbell and our reception staff will let you in. Once checked-in you will be given a personal code for use to enter the hostel and to access your room.

We are located in the heart of Historic downtown Hilo, about a 10-15 minute Uber/Lift or taxi from the Hilo International Airport. The address is 101 Waianuenue Ave, Hilo HI, 96720.

Our free tours are available on a first-come first-serve basis. We do not take reservations, you must be an in-house guest to sign up. Tour destinations are subject to change. Please remember that many of our tour guides are volunteers and work hard to provide guests an awesome experience; a tip of $5- $20 is appreciated and appropriate. Mahalo :)

Upon arrival, guests may choose their dorm bed based upon availability. If you prefer a bottom bunk, please contact us after making your reservation and we will do our best to accommodate your request if possible.

Children under the age of 12 are not permitted to stay at the hostel. You must be a minimum of 18 years old to stay in a dorm bed. Minors may stay in a private room if accompanied by a parent or legal guardian. Guests checking in with children under the age of 12 will, unfortunately, be turned away and forfeit their deposit.

There is free street parking around the neighborhood, and several municipal parking lots within a very short walking distance.

Sorry, registered guests only - no visitors. Strictly enforced.

Only animals that meet the definition of a service dog by the US Federal Americans with Disabilities Act (ADA) are permitted. Hawaii law explicitly excludes companion and comfort animals, unless the animal meets the definition of a service dog and is accompanying someone to perform the tasks for which the dog has been individually trained.

Groups of more than 6 people require different terms and conditions, including but not limited to refund eligibility and deposit amounts. If you are interested in making a group booking please contact us directly for more information.

We do have a Lost & Found, where guests can reclaim their items misplaced or lost during their stay. If you have already checked out, we can mail the item to you. Just provide us with a self-addressed shipping label plus $20 for handling and we will mail your items back.